The question of if we are up or not can sometimes be a tricky one to answer. Just because your monitoring software says your httpd is running and the database is up does not necessarily mean that all is well in Userland. In fact sluggish response times and or external connectivity problems may cause your [...]
Posts Tagged ‘systems administration’
What’s up?
Posted in Services, tagged ITIL, service delivery, systems administration, user experience on March 7, 2007 | Leave a Comment »
Service delivery
Posted in Zen of IT, tagged ITIL, service delivery, systems administration, user experience on March 4, 2007 | Leave a Comment »
When delivering IT services to your customers be they internal or external, it can be very difficult to determine the quality of the products you are providing. Most non-IT companies have little or no knowledge of what is going on in the IT operations department being their patch cables. This even though they are deeply [...]
