Having worked in many different environments I have come into contact with many different administrators. Not being one to stereotype people… well, what can I say. Here are my BOFH stereotypes. Firstly those who loves UNIX. Those are the xBSD, AIX and HP-UX ‘triebes’. Very efficient folks who gets the work done with ingenious shell [...]
Archive for the ‘Zen of IT’ Category
UNIX tribes
Posted in My two cents, Zen of IT, tagged AIX, funny, HP-UX, Linux, Solaris, UNIX on November 20, 2007 | Leave a Comment »
Service delivery
Posted in Zen of IT, tagged ITIL, service delivery, systems administration, user experience on March 4, 2007 | Leave a Comment »
When delivering IT services to your customers be they internal or external, it can be very difficult to determine the quality of the products you are providing. Most non-IT companies have little or no knowledge of what is going on in the IT operations department being their patch cables. This even though they are deeply [...]
For whom the bells tolls
Posted in Zen of IT, tagged ITIL, service delivery, user experience on March 4, 2007 | Leave a Comment »
When a service crashes and users are effected two things happens: IT staff starts figuring out how to get back to normal operation and users starts calling the IT department to hear what is going on. Having to answer phone calls steals time from getting the service back online and ignoring phone calls keeps users [...]
Do you speak Geek?
Posted in Zen of IT, tagged admins, bofh, Communication, luser, users on March 4, 2007 | Leave a Comment »
Sometimes a little language goes a long way. Users and IT staff belongs to different tribes and have very different languages and dialects. This often results in misunderstanding and confusion. Therefore I have tried to make a small compilation of terms and phrases often heard in user/admin conversations.
Sometimes you can’t make IT on your own
Posted in Zen of IT, tagged ITIL, standards on March 4, 2007 | Leave a Comment »
When running an IT operations you soon realize the need for standards and procedures. In order to deliver a high quality IT product every time you have to consider how your processes and standards work together and more importantly how do you make sure that they are enforced. Making your IT operations success visible is [...]
